Forum Discussion

Cyralek's avatar
Cyralek
New Contributor
4 years ago

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.

 

We have already updated their policy and firewall rules to allow access.

 

  • AshC's avatar
    AshC
    4 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Cyralek   Is this the only Organizer in your group experiencing this issue?  

     

    If so, have they tested through a different PC or LAN? 

    • Cyralek's avatar
      Cyralek
      New Contributor
      4 years ago

      User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

    • Cyralek's avatar
      Cyralek
      New Contributor
      4 years ago

      Let me check and get back with you.  Thanks very much!