Forum Discussion

deenn's avatar
deenn
New Member
2 days ago

GoToWebinar Registration Data Not Syncing with CRM Integration

Hi Community,

I’m using GoToWebinar and have integrated it with my CRM to automatically sync registration data. While the integration initially worked, I’ve recently noticed that some registrant details are not being pushed to the CRM. Only a portion of the data appears, and it’s inconsistent across multiple webinars.

Here’s what I’ve checked so far:

  • Verified that the integration is active and the API keys are correctly configured.
  • Ensured that all mandatory fields in both GoToWebinar and the CRM are properly mapped.
  • Reviewed the logs, but I don’t see any specific error messages indicating why the data isn’t syncing.

Could this be related to recent changes in webinar templates or CRM updates? Is there a way to manually re-sync missing data or check for API rate limits? Any insights on troubleshooting CRM integration issues would be greatly appreciated! Thanks in advance!

  • KateG's avatar
    KateG
    GoTo Moderator
    2 days ago

    Hi deenn

    Welcome to the Community. Can you tell me what registration data is missing, (I hear it's inconsistent, but a general idea is helpful) and what CRM you are using?