Forum Discussion

Cyralek's avatar
Cyralek
New Contributor
4 years ago

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.   We have already updated their policy and firewall rules to allow access.  
  • AshC's avatar
    AshC
    4 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

AshC's avatar
AshC
Retired GoTo Contributor

Cyralek   Is this the only Organizer in your group experiencing this issue?  

 

If so, have they tested through a different PC or LAN? 

Cyralek's avatar
Cyralek
New Contributor
4 years ago

User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    4 years ago

    different web browsers?

    • Cyralek's avatar
      Cyralek
      New Contributor
      4 years ago

      User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further.