"A required certificate is not within its validity period" - eight or more users can't connect
I am being blitzed by emails from my users, all reporting that they are getting the following message. "GoTo Opener encountered an error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file. Failed to download GoToMyPC from our servers." I will be contacting customer support as soon as I can get the get-help page to actually let me contact a human being, as the page keeps saying "oh, don't you want to look up another resource instead?", but in the meantime how the hell do I get my investment team connected again?Solved18KViews5likes66CommentsMeeting recording missing - after start - stop - start
So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud. The rest is not there, and there isn't any more in the local folder either. HelpSolved1.8KViews2likes3Comments[Feature request] HTML or Markdown table
Hello! Recently speaking with a LogMein Support Representative they asked me to post here because of my request. We are using the GoToAssist Service Desk and there is no way to parse tables in incidents and when a customer sends a HTML table the text becomes unreadable. It would be nice to use this markdown format https://www.markdownguide.org/extended-syntax/#tablesUrgent! Latest Client Not Compatible With Mac OS X 10.11 (El Capitan)
Urgent! I'm running on OS X 10.11 (El Capitan) due to requirement of other software. The new LogMeInMac Client does not work on El Capitan. I've got my older version which still works fine. How do I stop LogMeIn from automatically updating the client to the version that doesn't work on my OS. Lesser importance, why in God's name would you force out an update that doesn't check the OS before installing and thereby breaking things?!?! Best, Chuck8.8KViews2likes11CommentsLogMeIn and IPadOS Mouse
I'm hoping somebody can help me, I have updated my iPad with the new IPadOS 13.1.2. This operating system allows you to use an external mouse with the iPad. The mouse seems to work great in almost all programs excluding logMeIn. The iPads mouse shows on the screen, I can move it. The problem is, is it does not operate as the mouse on my remote desktop. Is there a setting that will make my iPads mouse work my remote desktop. Thank you2.4KViews2likes2CommentsLogmein AV - Block Certificate credentials from sites (https)
Good Morning, I have some site that require authentication by certificate already installed. Whit LogmeinAV, even completely disabling each component not appear a little window that ask to proceed with cert authentication (see attached image), and site go in error. I can only remove all AV and restart computer to do it. Also insert iexplorer.exe (or other browser) and local appdata folder contain certificates no have success. Someone knows how to solve?Solved7.3KViews2likes26CommentsTeams notifications don't appear when using Gotomypc
My users are currently working from home and are reporting that Microsoft Teams notifications don't appear when they are connected via Gotomypc. 'New' Teams (work or school) is running on their host PCs, not their client PCs. If someone sends a Teams message to someone else who has a Gotomypc session going, the Gotomypc session shows the icon changing color in the host machine's taskbar, but nothing else. If one of these users goes into the office and uses the same machine with no other configuration changes, they get their Teams notifications. The issue only happens when Gotomypc is being used to connect. Do any other Office 365 users have this issue?993Views1like8CommentsMultiple users having Gotomypc lag and two users kicked off/can't get backed in
Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to reconnect. Is anyone else seeing this?Solved1.9KViews1like9CommentsHamachi vpn app won't start on macOS with M2 processor. How can I solve it?
Hamachi won't start after installing. Engine start error. I downloaded the client from the official site. Also I tried to use the package with "brew".Hamachi vpn app won't start on macOS with M2 processor. How can I solve it?Solved36KViews1like15CommentsTransferring files to a client from a network drive not working
When we try to transfer a file from a network drive (full access, on a domain) via GoToResolve to a customer, it doesn't send after we click download on their end. It just sits with a grey bar. We are in admin mode and have file access in GoToResolve. Happens from either the web portal or local install of GoToResolve. It did work in GoToAssist Corporate just fine but our license for that has expired so we either need this resolved or we will have to look elsewhere for support tools.631Views1like0Comments