mouse pointer extremely small
Hi There, I'm connecting to my office computer from a brand new Dell laptop using Windows 10 and once connected my mouse pointer gets extremely small. Approx. 1/4 the size of a sunflower seed. I've enlarged the mouse pointer on both computers and it doesn't help.I've used Go To MyPC for years and connect using many types of devices, never had this problem. I can't work like this,please help!Solved16KViews1like27CommentsSystem slows dramatically down during GoTo Meetings
Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow down (reaction time to clicks, mouse clicks, typing on keyboard etc.). It feels from a user perspective as my system ressources are completely stretched. Thanks for helping me. Any idea of the reason? No other resource issue with my system, only when being active in the GoTo meeting. JürgSolved14KViews0likes26CommentsBlack screen when using remote control on RDP connection to Windows Server 2016
Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching remote control over and over again until it finally works. This only happens when we are remote controlling an RDP session, other Windows hosts work 100% of the time. We've tried changing the color quality but it doesn't appear to solve the issue. Mouse moving on customer session: Relaunching remote control to fix it:Solved6.6KViews0likes7CommentsAzure SSO Problems
Hi there, I know it's been a while since you raised this issue, BUT I am getting the exact same error trying to configure LogMeIn SSO with Azure AD. I have reached out to LogMeIn support (unsuccessfully). I also tried Microsoft support who pointed out thatClient app ID: 9efc94c4-b491-4f36-9779-3a5c310ff2a1 does not exists in my tenant. Wondering what solved your issue ??? AADSTS650056: Misconfigured application. This could be due to one of the following: the client has not listed any permissions for 'AAD Graph' in the requested permissions in the client's application registration. Or, the admin has not consented in the tenant. Or, check the application identifier in the request to ensure it matches the configured client application identifier. Or, check the certificate in the request to ensure it's valid. Please contact your admin to fix the configuration or consent on behalf of the tenant. Client app ID: 9efc94c4-b491-4f36-9779-3a5c310ff2a1.Solved4.8KViews0likes14CommentsCTRL ALT DEL not working, and other v5 issues.
Hello, Anyone else having issues? v5 (Version 5.7.1.74) is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can be extremely frustrating when it doesn't work, practically inoperable for remote support. If it wasn't for having nice Mobile compatibility with Android devices, I'd probably be looking else where, but here we are. I've been using GoToAssist since 2015 and I would hate to get away from it so I help this post can shed some light! Top frustrations that I hope can be implemented/fixed: 1. Ongoing recent issue: Console gets stuck on "Connecting..." . When I connect with v4, it works right away. It's like if v5 cannot fully wake up a user's PC that's in sleep mode. This issue has been going on only recently for a week or so. No definite date. Happens for all PC's until I connect using v4. 2. CTRL ALT DEL on v5 has been ongoing issue for me for the last week or so (March 2022 for reference). Just does not work at all. 3. Moving from one monitor when multiple monitors are present during a session (much better with simple arrows on v4). Much smoother on v4. 4. Having ALL options available at the top toolbar by default during a session would be nice. It's another nuisance to have to expand that toolbar every time when I have to copy/paste clipboard. 5. Is there a button somewhere to enable copy to clipboard being ON by default? In my own experience, that's a very common feature that should be on by default because of how frequently its used. 6. Inability to horizontally expand columns of list of hostnames/version/online status, etc. on the v5 desktop Console (Very simple on v4) 7. Chat window opening in a browser where I have to re-size every single time is a nuisance. Much preferable to have a separate window pop up like it does in v4.4.3KViews0likes10CommentsHamachi vpn app won't start on macOS with M2 processor. How can I solve it?
Hamachi won't start after installing. Engine start error. I downloaded the client from the official site. Also I tried to use the package with "brew".Hamachi vpn app won't start on macOS with M2 processor. How can I solve it?Solved36KViews1like15CommentsOne user having trouble with gotomypc reconnections
I'm not really sure how to describe this exactly. One of my users has been reporting issues with getting a 'black screen' when she connects to Gotomypc- about once a week. What appears to mostly happen is that she tries to log into Gotomypc for the second or third time on a given day and is able to log in with the password, then click the computer button, then give her access code. After typing in her access code, the Gotomypc viewer remains small and shows only black, and then hangs for an extended period rather than expanding to full size and allowing a Windows login. Usually it disconnects after several minutes. Further attempts at connecting get the same result. The affected machine is on, and is responsive to the network. We can ping it. Remotely restarting the Gotomypc service does not work- that is to say, we can remotely restart the service via the Windows Services app, but it does not affect the ability to connect to the machine. Windows Remote Desktop from another computer on the same network works just fine, and has usually been how we've dealt with the issue- someone will RDP into her computer and remotely restart it. It then allows gotomypc connections once the computer comes back up. Yesterday the user was connected to her desktop via Gotomypc from a computer in the conference room of the same office. When she ended her gotomypc session and walked back to her desk, the machine's screen was blank and remained that way regardless of what she tried to do with keyboard or mouse. She tried another Gotomypc connection from a different computer; she got the black screen issue. Eventually she was given RDP access to her computer, and that allowed her to log in via desktop as well. How do we find out what is locking up as a result of Gotomypc connections? The issue has been occurring for several weeks now, about once a week. The machine does not get rebooted unless there is an urgent pending Windows update or unless this problem happens and she cannot log in any other way. Machine is running Windows 10. Gotomypc software version is23.05.3746. No other user is experiencing this issue. Thanks.Solved1.3KViews0likes7CommentsTeams notifications don't appear when using Gotomypc
My users are currently working from home and are reporting that Microsoft Teams notifications don't appear when they are connected via Gotomypc. 'New' Teams (work or school) is running on their host PCs, not their client PCs. If someone sends a Teams message to someone else who has a Gotomypc session going, the Gotomypc session shows the icon changing color in the host machine's taskbar, but nothing else. If one of these users goes into the office and uses the same machine with no other configuration changes, they get their Teams notifications. The issue only happens when Gotomypc is being used to connect. Do any other Office 365 users have this issue?993Views1like8Comments