Forum Discussion

simoneo81's avatar
simoneo81
New Member
5 years ago

Why can't I share my camera on macOS Catalina?

I'm running macOS Catalina (10.15.3) and I'm not able to share my camera during a GoToWebinar session.

In Security & Privacy preferences, Privacy tab, GoToMeeting isn't listed in camera settings panel.

I've already tried a re-install of the GoToMeeting application.

Thanks

Problem
  • GlennD's avatar
    GlennD
    5 years ago

    Hi,

     

    If you are seeing GoToMeeting in the Security and Privacy setting of your Mac in the Camera section, please try the following:

     

    • Launch the GoToMeeting software from your Applications folder (if you do not have it installed join our test meeting to install it)
    • Click on GoToMeeting in your toolbar to open the menu and then select Preferences
    • In Preferences select Webcam, this should trigger a preview of the webcam and your Mac to list GoToMeeting in the Security and Privacy settings so you can give it access

     

  • genepatton321's avatar
    genepatton321
    New Member
    3 years ago

    I can't get see an entry for gotomeeting on my Security and Privacy for the Camera on my MAC.

    The software does have a section to share your Webcam on the GUI itself.  That works.

  • JohanVG's avatar
    JohanVG
    New Member
    5 years ago

    I have had 3 people with this exact issue and I managed to solve it twice doing this:

    Finder > Go > Computer
    Macintosh HD > user > click on your account > Get Info
    Sharing & Permissions: Click on the lower right lock and enter password
    Click on the gear mark at the bottom > Apply to enclosed items > Click OK for the pop-up window (Applying permissions...)
    Reboot your mac

     

    The third time it didn't work....

  • Ron Westerhout's avatar
    Ron Westerhout
    New Contributor
    5 years ago

    We are experiencing a lot of problems where GTW/GTM does not even show up in the microphone/ camera/ screen sharing setting. The issue persists even after a restart of the computer. This resolve in that our presenters can not join our meetings.

     

    We have had to move to Zoom for 50% of our sessions.

     

    Is there a solution for this? Is there any specific information available what to do as an presenter when this happens? Do you have any download link to resolve this problem?

     

    Thank you!

  • Rose3's avatar
    Rose3
    New Member
    5 years ago

    Two of my colleagues have exactly the same problem. There is no option to chose the camera on the permission settings. It works fine with the microphone and sharing screens, it is just the camera option that doesn't work.

     

    Any update on how to solve this?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      If you are in a GoToMeeting session please go to the Preferences, then click Webcam to see if this triggers the Mac OS permissions offer.

      • HeyKipp's avatar
        HeyKipp
        New Member
        5 years ago

        Going to Preferences > Webcam doesn't seem to work, either. GotoMeeting still doesn't appear in the list in System Preferences.

         

        So very frustrating.

  • mitmy's avatar
    mitmy
    Active Contributor
    5 years ago

    Hi, I think there may be a few of these posts but there are no answers so I'll start a new one in the hope of some help.

     

    Did a tech tech with a panelist for an event next week. they're on a macbook latest OS. Sure enough the camera doesn't work, 

     

    Gotomeeting is not appearing in the webcam security pane at all, so can't even manually add it.

     

    The panelist on my instruction has tried restaring several times, uninstalling/installing software, nothing works, it still won't appear, the message is coming up to allow it in prefences but when the user ets there, nothing.

     

    They are not running any anti virus/firewall software

     

    Skype/teams/zoom all working perfectly.

     

    Another panelist also on a mac, of course had no problems!

     

    Any ideas?

     

    Thanks

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi mitmy 

       

      I believe we have a ticket open with Apple currently to address this issue. We should have some news soon.

       

      • AmnonR's avatar
        AmnonR
        Active Contributor
        5 years ago

        Hi Glenn,

         

        Any update on the Mac issue? We are experiencing A LT of these problems where GTW/GTM does not even show up in the microphone or camera setting. The issue persists even after a restart of the computer. 

         

        We need to get this resolved asap. We have had to move to Zoom for ~50% of our sessions.

         

        Thanks!

  • csusalazar's avatar
    csusalazar
    New Member
    5 years ago

    Hello! Did you ever get this resolved? It has been an issue for me a few times now.

    • Chris Droessler's avatar
      Chris Droessler
      Respected Contributor
      5 years ago

      The newest Mac operating system on computers and iPads has a security setting in the computer's System Preferences (Security) to allow certain programs to access the webcam.  You need to check that first before it will work in GoTo.

      • csusalazar's avatar
        csusalazar
        New Member
        5 years ago

        Yes, that has worked before and I have always done practice rounds with Mac users to make sure we address this. But in both these instances GotoWebinar does not even show up as an option in the list of programs to check in the Security settings to access webcam. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi simoneo81 ,

    The Organizer will also need to have the setting checked to 'allow staff to share webcams' in their online account settings. 

    • csusalazar's avatar
      csusalazar
      New Member
      5 years ago

      I have now had this problem on two separate webinars. It is not a settings issue on my side. It seems to be something with Catalina/gotowebinar. If a panelist is using their mac with Catalina, Gotowebinar does not show up as an option to check in the settings.