Chat feature not helpful

Is anyone else frustrated with the restrictions on the chat feature in GTW? We often want the ability for our attendees to put information in the chat to share and be seen by all the attendees. But there is no way to do this.

Are there any plans to expand the chat functionality to allow attendee use?

Also, as an organizer, I wasn't able to pin a chat from an attendee, only organizer messages. Example: I had a chat with an attendee, they supplied some useful information, but I couldn't pin it for everyone to see.

Any suggestions or workarounds to make it more interactive? I've tried in both standard events and webcasts.

Thanks!