Forum Discussion

stbelgium's avatar
stbelgium
Active Contributor
3 years ago

Webinar recording won't play on iPad (or iPhone)

Hi, my issue is that a webinar recording is not playing on the iPad...

The following message: "The media could not be loaded, either because the server or network failed or because the format is not supported".

How can I fix this? 

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi stbelgium, welcome to the community.

     

    Are you able to connect your iPad to a different network and try again?

     

    • VincentT's avatar
      VincentT
      Active Contributor
      3 years ago

      Hello, 

      We are facing the same issue with our users. 

      We tried several devices (iPhones and iPad) from different networks,  cleaned up cache and history... without success. 

      I have tried it personnally on iOS devices with iOS15.6 and the latest Safari and Chrome releases.

       

      Any clues to fix this ? 

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Hi @VincentT,

         

        Can you please provide some more details? 

         

        • What format are the videos? 
        • Did they play for other attendees who were not on iPads/iPhones?

        The issue is most likely a compatibility issue with the format of the video.