Forum Discussion

stbelgium's avatar
stbelgium
Active Contributor
3 years ago

Webinar recording won't play on iPad (or iPhone)

Hi, my issue is that a webinar recording is not playing on the iPad... The following message: "The media could not be loaded, either because the server or network failed or because the format is...
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi stbelgium, welcome to the community.

 

Are you able to connect your iPad to a different network and try again?

 

  • VincentT's avatar
    VincentT
    Active Contributor
    3 years ago

    Hello, 

    We are facing the same issue with our users. 

    We tried several devices (iPhones and iPad) from different networks,  cleaned up cache and history... without success. 

    I have tried it personnally on iOS devices with iOS15.6 and the latest Safari and Chrome releases.

     

    Any clues to fix this ? 

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi @VincentT,

       

      Can you please provide some more details? 

       

      • What format are the videos? 
      • Did they play for other attendees who were not on iPads/iPhones?

      The issue is most likely a compatibility issue with the format of the video.

       

       

      • VincentT's avatar
        VincentT
        Active Contributor
        3 years ago

        Hi GlennD ,

         

        I can't tell the video format for sure. It is a video automatically generated by the gotowebinar platform (recording of a live webinar which is then shared with our users for offline view). 

        I can share the link to one of those if it can help. 

         

        The video plays without issue on a Windows laptop with Chrome. 

         

        V.