I am having a problem today with no microphone icon appearing when i start a go to webinar - anyone else have the same problem?
Hi aldersv99, @
We apologize for the frustration, there was an audio issue this morning but it should be resolved now. Please subscribe to our Service Status page for automatic notifications in the future.
I had an important Webinar setup for today (August 14, 2023 at 9:30am EST) and there was NO microphone icon for the Host. AND there was NO microphone icon for all the Panelists! I am not a new user (have been using Webinar for many years, and believe that this was a Logmein/GoToWebinar system failure. I even reset the system (closed the Webinar for everyone and opened the Webinar again) with no success. Also, did a complete Shut Down, and then rebooted the Webinar, with still no success. Noone had a Microphone Icon on their system ( including the Host ). I had to give us using the Webinar and made a Zoom meeting. I know that there will be lots of complaints from users who have setup a Webinar for today! Hopefully, this can be fixed ASAP.
Sincerely,
WinstonT
Thanks WinstonT, Yes the same for me and my panelist, luckily it was only a test run today so will reschedule. I have spoken to someone on support and they tell me its fixed now.
Hi aldersv99, @
We apologize for the frustration, there was an audio issue this morning but it should be resolved now. Please subscribe to our Service Status page for automatic notifications in the future.
