Forum Discussion

bechammond's avatar
bechammond
Active Contributor
5 months ago

Presenter no sound but has Green when mic is on - webcast and coming from an exernal company

Hi, I have issues with external presenters when using webcast.  They do have security protocols for their company, but was able to download GoToWebinar and run it which I thought was strange. 

 

They have the green mic showing, but no sound is coming through. From troubleshooting, they only have 1 mic and audio to select. They can hear me when I talk. I feel like it's something in their security permissions blocking from using microphone with GoToWebinar. 

 

When they tried to launch webcam, it also said webcam being used in another program. 


I recall something similar has happened with another company - could it have to do with their security and not allowing camera, or sound to be used within the app?

 

Has anyone else come across this with a presenter not able to have sound?

  • Hi bechammond, welcome to the community.

     

    It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi bechammond, welcome to the community.

     

    It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

     

     

    • bechammond's avatar
      bechammond
      Active Contributor

      Thanks Glenn - just thought it was strange as I can normally work around their issues troubleshooting. 

       

      I had 11 presenters, and while I did check out the dial in to Audio option and tested it as well, it was going to be too hard with that many people. I ended up pre recording on Teams and launching it as a video for the webinar.