Forum Discussion

bechammond's avatar
bechammond
Active Contributor
5 months ago

Presenter no sound but has Green when mic is on - webcast and coming from an exernal company

Hi, I have issues with external presenters when using webcast.  They do have security protocols for their company, but was able to download GoToWebinar and run it which I thought was strange.    Th...
  • GlennD's avatar
    GlennD
    5 months ago

    Hi bechammond, welcome to the community.

     

    It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

     

     

GlennD's avatar
GlennD
GoTo Manager

Hi bechammond, welcome to the community.

 

It is possible this was security software on the attendee's side, but like you I would expect that they would not even be able to download and install the GoTo Webinar desktop software. If a similar situation happens again the attendee could switch audio mode to Telephone and dial into the conference call.

 

 

bechammond's avatar
bechammond
Active Contributor
5 months ago

Thanks Glenn - just thought it was strange as I can normally work around their issues troubleshooting. 

 

I had 11 presenters, and while I did check out the dial in to Audio option and tested it as well, it was going to be too hard with that many people. I ended up pre recording on Teams and launching it as a video for the webinar.