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Robin77's avatar
Robin77
New Contributor
2 years ago

Permanent mshtml.dll error at starting of GoToWebinar

Dear Community! I attend webinars hosted through GoToWebinar. The organizer uses a “live” version of GoTo that does not need to be installed on my computer. I am working on the Windows machine Wintr...
Windows
  • Robin77's avatar
    Robin77
    2 years ago
    Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
    On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
    I did that, but it didn't help.
    Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
    Regards Robin77
KateG's avatar
KateG
GoTo Moderator
2 years ago

Hi Robin77 welcome to the GoTo Community. Thanks for the detailed post on the situation. We tried to replicate the experience on a similar system and disabled IE but did not receive an error message and were able to join as anticipated. At this stage, I recommend reaching out to customer support, one of our representatives can take a look at the situation. 

  • Robin77's avatar
    Robin77
    New Contributor
    2 years ago
    Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
    On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
    I did that, but it didn't help.
    Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
    Regards Robin77
    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Robin77 thanks for sharing your solution, glad to hear it's resolved.