Recording link did not show up in follow up emails
HI, Yesetday the follow up email to those who attended and those who did not attend our webcast did not include the link to the recording. We've presented over 475 webcasts, so we know how to set the system to automatically include the link. This was not user error. Also, the html links we add in the message are hot (hyperlinked) in the email message on PC and Mac, but not on mobile. The webinar in question is3926140947981079902.1.3KViews0likes6CommentsPermanent mshtml.dll error at starting of GoToWebinar
Dear Community! I attend webinars hosted through GoToWebinar. The organizer uses a “live” version of GoTo that does not need to be installed on my computer. I am working on the Windows machine Wintron 10.1 with Windows 8.1 × 32 bit (a higher version can´t be installed on this machine, no driver availlable) and the latest Firefox 32 bit version. Although the Internet Explorer 11 is already disabled in the Control Panel on this computer, a mshtml.dl error message appears when launching GoToWebinar. This message can only be deactivated after several clicks away. That causes the first 2 to 3 minutes of the webinar to be lost. According to Microsoft, this error is caused by GoToWebinar that tries to host web browser controls from non-existent Internet Explorer. Since no GoToWebinar application is installed on my machine, I cannot prevent these attempts either with Windows Firewall or my antimalware software. I should be glad if your experts could give me a tip how to remove this very annoying problem. By the way: I am attending on this machine some Webinars using live ZOOM and TEAMS Software Version without any difficulties, no error occurs. Regards-Robin77Solved934Views0likes3CommentsGoTo Webcast Unable to edit Confirmation emails
Hi There seem to be differences in the way you edit confirmation emails for standard webinars vs Webcasts. For Webcasts, within Branding & Colours you can edit the backgrounds, borders and titles buttons but these changes only appear to work on the registration page and NOT the confirmation email to registrants. How do we go about editing the same settings as above that will take effect on "confirmation email to registrants"? Specifically, there is a grey looking banner behind the logo at the top of the email that we are unable to change the colour of- see image Any help much appreciated985Views0likes5CommentsHow to handle multiple accounts using GoToWebinar API
We are using GoToWebinar API to download Webinar Data. Desktop Application developed using vb.net and using the .NET SDK (https://developer.goto.com/guides/SDKs/03_NET-SDK/) related help to connect using OAuth2Api. We can download data from one GoToWebinar Account by getting the Access Token. -------- clientId = "forAccount1ID" clientSecrete = "forAccount1Pwd" var oauth2Api = new OAuth2Api(clientId, clientSecret); string authUrl = oauth2Api.GetOAuth2AuthorisationUrl(); .... .... -------- /* using a WinForms WebBrowser implementation */ void webBrowser_Navigated(object sender, WebBrowserNavigatedEventArgs e) { string responseKey = oauth2Api.GetResponseKey(e.Url); // => " ******** " var tokenResponse = oauth2Api.GetAccessTokenResponse(responseKey); var accessToken = tokenResponse.access_token; // => " ******** " } -------- We are not getting the proper token when we use different clientId for our 2nd Account. Is there any method to revoke or terminate the earlier OAuth session ?550Views0likes1CommentAdding features that may be helpful
Developers-- in GoTo Webinar, it would be really beneficial to allow Handouts to be sent out in a similar way as polls. In the current ap. a handout is available as soon as a person logs in. If there is a special or anything free to attendees, they will be able to grab iit as soon as they log in. There is no incentive to stay for the entire program. They can come in, grab the free stuff and leave. If you made handouts like polls, they could be release whenever the organizer wanted to. At the very least make it an option of rleasing as soon as attndees arrive, or at the end. OR allow for an attachement (like a pdf) to be added to the followup email to attendees (like the videos) without having to host the file and use a URL in the download for them to do on their own. OR allow for other file formats to be included in Polls. OE allow for files to be attached in Suerveys, since they are sent after the webinar. The other request I would make is to allow for custom certificates. Current model only allows for application generated certificates. I get the individual name attachemnet, but being able to add something with more flair and style would be nice. You should be able to add pdfs to the certiciate thing much the same as you add videos to the library. Hope you can make some of these changes for the next release. Thanks!621Views0likes2Comments