Forum Discussion

Ennowell's avatar
Ennowell
New Contributor
6 months ago

If Online self-service accounts can be migrated to Corporate accounts?

Hi~

 

We are a company and registered online and the account name of the admin center is our company name. However, after purchased GoTo Webinar plan by credit card with online account , the payer name of the invoice shows my name instead of company name, this may a problem when I request the payment from the company.

 

So, please help me to answer below questions:

1. How can I solve this problem? 

2. If my online account should be a corporate account? 

3. If online account can be migrated to a corporate account?

 

Looking forward to hearing from you soon, thanks.

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    Hi Ennowell good to see you! 

     

    Sorry to hear you're having issues with the payment. I do see that you created a case, it has been escalated internally to help facilitate this for you. Thanks for your patience as this gets resolved. 

     

    If there are any issues let me know!

    • Ennowell's avatar
      Ennowell
      New Contributor
      6 months ago

      Hi Kate,

       

      Thanks for your reply.

      However, I haven't received any responses about my questions from any support team . 

      What did they resolve??  Could you help answer to me? 

      1. How can I solve this problem as I mentioned? 

      2. If my online account should be a corporate account? 

      3. If online account can be migrated to a corporate account?

       

      Thank you.

      • KateG's avatar
        KateG
        GoTo Moderator
        6 months ago

        Hi Ennowell ,

         

        The case hasn't been resolved yet, I have reached out to the representative who has your case for more information. Thanks for your patience.