Hi Ennowell good to see you!
Sorry to hear you're having issues with the payment. I do see that you created a case, it has been escalated internally to help facilitate this for you. Thanks for your patience as this gets resolved.
If there are any issues let me know!
Hi Kate,
Thanks for your reply.
However, I haven't received any responses about my questions from any support team .
What did they resolve?? Could you help answer to me?
1. How can I solve this problem as I mentioned?
2. If my online account should be a corporate account?
3. If online account can be migrated to a corporate account?
Thank you.
Hi Ennowell ,
The case hasn't been resolved yet, I have reached out to the representative who has your case for more information. Thanks for your patience.
HI Ennowell the feedback I received is that you would need to log into your account and change the name of the company you would like to see going forward, however, you would not be able to change the name of the previous receipt.
I left a note in your case, someone should be in contact with you soon, if you have any other questions, please let me know.
Hi Kate,
Thanks for your reply. But no one contact me until today.
Noted that the the name of previous invoice can't be changed.
However, I initial ordered the subscription, the Account name I set up is our company name (Ennowell), you can see below image, that's why I confused. Is it the problem of webinar system?
In addition, I would like to know if I purchase the next order, if this problem will happen again?
Could you help me to clarify it?
I appreciate your help and looking forward to hearing from you soon.
