Forum Discussion

Virbac-Suzanne's avatar
Virbac-Suzanne
New Contributor
2 years ago

Attendee said they attended but not according to the report

Hello,

After a recent webinar an attendee received the "Sorry you couldn't make it" email but she said she did attend. Her name is on the list but it says "no" in the column for attendance.

Our attendees are using these webinars for education credits, but they have to watch the live webinar.

Any ideas? 

 

Thank you.

  • GlennD's avatar
    GlennD
    2 years ago

    Hi Virbac-Suzanne, welcome to the community.

     

    If the Attendee Report says No and there is no join time and leave time, the attendee did not join the webinar, at least not with their personalized link. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Virbac-Suzanne, welcome to the community.

     

    If the Attendee Report says No and there is no join time and leave time, the attendee did not join the webinar, at least not with their personalized link.