Forum Discussion

RSims's avatar
RSims
Active Contributor
2 years ago

Amend email address for confirmation/reminder emails

Is there a way to amend the email address that the confirmation/reminder/follow up emails are sent from in case attendees try to respond to it?
The email name is the name of the account we use, but the address that they are sent from customercare@gotowebinar.com 

 

We have set up a dedicated webinar mailbox, which we use as the "Email address for replies", and would prefer to use this one in case attendees try to reply to their confirmation emails.

 

  • Hi RSims welcome to the GoTo Community. 

     

    Emails that the system sends are automated and can't be changed.

     

    When a customer replies to an email, it is sent from their email to the email you chose in the section "Email Address for Replies" could you use the email for your dedicated mailbox for this purpose?  



  • KateG's avatar
    KateG
    GoTo Moderator

    Hi RSims welcome to the GoTo Community. 

     

    Emails that the system sends are automated and can't be changed.

     

    When a customer replies to an email, it is sent from their email to the email you chose in the section "Email Address for Replies" could you use the email for your dedicated mailbox for this purpose?