Forum Discussion

Bayrun2's avatar
Bayrun2
New Member
2 years ago

2023-11-16 - Spammed by Users of GoToWebinar for Over 2 Years

Hello,   Over 2 years ago I must have signed up for a GoToWebinar.  Since them I continue to receive Spam from users of GoToWebinar.                                                                 ...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi Bayrun2, welcome to the community.

     

    Our support team is correct, these spammers have obtained your email address somehow (there are many ways to do this), and they are using it to registering you for webinars they have created as a way of spamming you through the registration confirmation and reminder emails. I know from looking at the communities of webinar platforms they are also dealing with this kind of abuse.

     

    We have a number of ways that we try to identify these accounts early and terminate them, we also try to prevent them from creating new accounts, but it is difficult. You can use the Report Spam link at the bottom of our emails to report these accounts to us, also if you have a couple of the recent ones please forward them to gotoservice at logmein dot com and we will use them to identify the account and terminate it. 

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi Bayrun2, welcome to the community.

 

Our support team is correct, these spammers have obtained your email address somehow (there are many ways to do this), and they are using it to registering you for webinars they have created as a way of spamming you through the registration confirmation and reminder emails. I know from looking at the communities of webinar platforms they are also dealing with this kind of abuse.

 

We have a number of ways that we try to identify these accounts early and terminate them, we also try to prevent them from creating new accounts, but it is difficult. You can use the Report Spam link at the bottom of our emails to report these accounts to us, also if you have a couple of the recent ones please forward them to gotoservice at logmein dot com and we will use them to identify the account and terminate it. 

 

 

  • zeontech's avatar
    zeontech
    New Member
    10 months ago

    Hello.

     

    I have had similar problems and have reported it to you several times.

    However, in my case it is constantly from the same people who seem to have a legitimate account with you. No matter how many times I report the spam using your link and try to get you to take action their account never seems to get shut down . I believe the only option I may have is to ban your domain from my email.

     

    is there anyone in your company whips actually acts on spam reports? If so please let me know how I can contact them.

     

    thank you

    • GlennD's avatar
      GlennD
      GoTo Manager
      10 months ago

      Hi zeontech, 

       

      Please forward the most recent email to the email address I mention in my last reply. We shutdown the accounts that are reported to us, but some tend to return using new information until they are reported and shutdown.