Forum Discussion

LIC's avatar
LIC
Active Contributor
5 years ago

Clear My Profile Picture isn't working

I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it. 

 

Right clicking on my name and choosing Clear My Profile Picture does not do anything. 

 

Is there a way to correct this? Thanks!

  • AshC's avatar
    AshC
    5 years ago

    Hey Folks,

    If your GoToMeeting profile picture is stuck, try removing it manually this way:

     

    Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile

     

  • marcusbriscoe's avatar
    marcusbriscoe
    New Member
    5 years ago
    I turned on the labs feature to include a profile picture, and used a test photo. It worked, but when I tried to change the picture, I can't. Nor can I clear (delete) the picture I used as a test. I have uninstalled and reinstalled the GoToMeeting application several times, deleted the test picture, even removed registry setting for all the GoToMeeting applications. Nothing helps. So, basic question for the dev-team. WHERE is GoToMeeting keeping the photo? Is it uploaded to the servers? Is it local on my system? WHY doesn't this feature work? WHEN will you fix it? Thanks
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hi Marcus,

      We are aware of this editing problem and hope to have it resolved soon.  Thanks for you patience, and we'll update the Community once it is fixed. 

      • medwards700's avatar
        medwards700
        New Member
        5 years ago

        I am so sorry that I used this Labs drag and drop photo feature - that cannot be undone. I have now wasted quite a bit of time trying to find a solution.  Given our situation here in New York during the pandemic (state lockdown, transition to online training), I rely on GoToMeeting more than ever - to work as promised. Disappointed.

         

        Shelley  Edwards

  • j_diaz's avatar
    j_diaz
    New Member
    5 years ago

    Was having the same problem clearing the profile picture. Not sure if this a is a one-size-fits-all solution, but it worked for me.

     

    I deleted the picture I used from the folder it was and emptied the Recycle Bin. Afterwards I went to the C: drive and did a Disk Clean-up to clear temporary files, thumbnails, etc.. I also pressed the "Clean up system files" button. 

     

    When the cleaning was complete, I re-launched GoTo Meeting and the profile picture was gone. I have created a few meetings and so far so good. The old profile picture is gone. I have no technical explanation but to think that the picture was also in some temp folder, and was cleared when I did the drive clean up.  Hope this helps for some of you. Peace!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hello,

    If you reinstall GoToMeeting this should clear up your profile preference there. 

    • LIC's avatar
      LIC
      Active Contributor
      5 years ago

      Thanks for your reply! I ended up calling Support and we did uninstall and reinstall, and this did not clear the profile picture, so the issue was escalated.

      • ChF's avatar
        ChF
        New Contributor
        5 years ago

        Hello, unfortunately I cannot delete the profile picture either. I also tried reinstalling. No success.

  • Rbauman's avatar
    Rbauman
    New Contributor
    5 years ago

    I have uploaded a profile picture to my personal meeting room. It does not show up when I look at the preview or when my students log in. However it appears in the upper left corner of my Go To meeting hub. If I go to personal information it is not there either. I have tried multiple times to upload with no success. Any help would be appreciated.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hi,

      If you are seeing your profile picture saved successfully in your Personal Info section, then it should also reflet upon your personalied meeting room.  Sometimes the image can take a few minutes to save if the server is working hard. 

      • Rbauman's avatar
        Rbauman
        New Contributor
        5 years ago

        It does not show up in my profile picture once I leave the page. I go to the personal info section and the image is blank. I click change profile picture. I then drag a photo, move it around to my liking and click done. In the upper right hand corner of the screen it says " photo uploaded sussessfully. It could take a few minutes to show up in other parts of the system" The picture is now showing in the change picture area, the upper right corner of the personal info page I am on, and in the upper left hand corner of the Go To meeting hub. When I leave the personal info page and then return to the page, the picture is gone from the change picture area as well as the upper right hand corner of the page. It also does not show up in my personal meeting room. It is still in the upper left hand corner of the Go To meeting hub however. I have tried uploading a picture again and waiting as long as 2 hours to see it uploaded to my personal room with no success. Just stinks becasue I wanted people to see a picture relating to my program.