Forum Discussion

LIC's avatar
LIC
Active Contributor
5 years ago

Clear My Profile Picture isn't working

I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it.    ...
  • AshC's avatar
    AshC
    5 years ago

    Hey Folks,

    If your GoToMeeting profile picture is stuck, try removing it manually this way:

     

    Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile

     

Rbauman's avatar
Rbauman
New Contributor
5 years ago

I have uploaded a profile picture to my personal meeting room. It does not show up when I look at the preview or when my students log in. However it appears in the upper left corner of my Go To meeting hub. If I go to personal information it is not there either. I have tried multiple times to upload with no success. Any help would be appreciated.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi,

    If you are seeing your profile picture saved successfully in your Personal Info section, then it should also reflet upon your personalied meeting room.  Sometimes the image can take a few minutes to save if the server is working hard. 

    • Rbauman's avatar
      Rbauman
      New Contributor
      5 years ago

      It does not show up in my profile picture once I leave the page. I go to the personal info section and the image is blank. I click change profile picture. I then drag a photo, move it around to my liking and click done. In the upper right hand corner of the screen it says " photo uploaded sussessfully. It could take a few minutes to show up in other parts of the system" The picture is now showing in the change picture area, the upper right corner of the personal info page I am on, and in the upper left hand corner of the Go To meeting hub. When I leave the personal info page and then return to the page, the picture is gone from the change picture area as well as the upper right hand corner of the page. It also does not show up in my personal meeting room. It is still in the upper left hand corner of the Go To meeting hub however. I have tried uploading a picture again and waiting as long as 2 hours to see it uploaded to my personal room with no success. Just stinks becasue I wanted people to see a picture relating to my program.