Forum Discussion

LIC's avatar
LIC
Active Contributor
5 years ago

Clear My Profile Picture isn't working

I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it.    ...
  • AshC's avatar
    AshC
    5 years ago

    Hey Folks,

    If your GoToMeeting profile picture is stuck, try removing it manually this way:

     

    Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile

     

AshC's avatar
AshC
Retired GoTo Contributor

Hello,

If you reinstall GoToMeeting this should clear up your profile preference there. 

LIC's avatar
LIC
Active Contributor
5 years ago

Thanks for your reply! I ended up calling Support and we did uninstall and reinstall, and this did not clear the profile picture, so the issue was escalated.

  • ChF's avatar
    ChF
    New Contributor
    5 years ago

    Hello, unfortunately I cannot delete the profile picture either. I also tried reinstalling. No success.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      ChF  LIC  I cannot reproduce this failure myself in Chrome on Windows. 

      Can you state the operating system and web browser in use?  Are there any errors or time-outs? 

      • LIC's avatar
        LIC
        Active Contributor
        5 years ago

        I was using Chrome on Windows but also tried it in Firefox on Windows. But it's possible I was logged into my work VPN the whole time and that may have interfered...or some other reason that I'm unaware of...

         

        I tried this on another laptop running windows and found the profile circle empty when I selected that Lab, so I uploaded the correct photo there and the problem is now solved.