Zoho CRM Integration
Hello everyone!
We are testing the integration between GoTo Conenct and Zoho CRM and apparently there are great difficulties in answering and making calls through the CRM.
We have already done everything step by step indicated in the documentation:
https://support.goto.com/connect/help/how-do-i-integrate-with-unified-zoho
After configuring everything on both sides, when trying to make a call through the CRM, a popup appears that appears as "Connecting" for an indefinite period of time.
(removed link for privacy - GlennD)
After a while, the following error appears:
https://workdrive.obrasonline.com.br/external/file/78y3b57511bc384a24038ad878c0aa4e4a623
Just point out that the GoTo Connect SoftPhone is working normally, we are having an integration problem.
The first thing we tried was talking to Zoho support, but they told us that it was an error on GoTo Connect's side.
I'm running out of ideas on what we can do to resolve this. Does anyone have any ideas about?
Thank you very much for your attention!
Best regards, Andres Santos