Forum Discussion

DebbieL-J's avatar
DebbieL-J
New Member
4 days ago

Blank Quick Dial Windows App

Over the last month or so, we have had an intermittent problem with the quick dial in the Windows application when receiving phone calls (both internal and external). When the call comes in the quick dial pops up and rings, but there is no phone number or options to answer the call. The call can be answered on the cellphone app, but not on the Windows app. The next call we receive works fine and we are able to answer the call with the Windows application. 

Any suggestions for fixing this intermittent problem?

  • KateG's avatar
    KateG
    GoTo Moderator
    3 days ago

    Hi DebbieL-J 

    Welcome to the Community. 

    I checked with the team and this isn't a known issue. The best course of action would be to reach out to our support team who can take a look at your set-up and figure out the next step. 

     

    • DebbieL-J's avatar
      DebbieL-J
      New Member
      3 days ago

      Hi Kate.

      Thank you for your help. No, it's not at the start of the day - the times it's happened to me were in the afternoon and my coworker at random times throughout the day.

      As far as I'm aware, just myself and another coworker (both of us on Windows 10) but my users won't typically complain about something like this.

      • KateG's avatar
        KateG
        GoTo Moderator
        3 days ago

        DebbieL-J

        Thanks for getting back to me. This is a bit of a head-scratcher. The best course of action would be to reach out to our support team who can take a look at your set-up and figure out the next step.