Forum Discussion

andres2ripoll's avatar
andres2ripoll
New Member
12 months ago

Zoho CRM Integration

Hello everyone! We are testing the integration between GoTo Conenct and Zoho CRM and apparently there are great difficulties in answering and making calls through the CRM.   We have already don...
KateG's avatar
KateG
GoTo Moderator

Hi andres2ripoll welcome to the GoTo Community. 

 

Thanks for all the detailed information about this experience, we are checking with the team and will return once we hear back. 

KateG's avatar
KateG
GoTo Moderator
12 months ago

andres2ripoll our team took a look at the logs and it appears your setup is correct. 

 

It appears you are using the click-to-call method. With this method, you click on a phone number, and then you will get a call in GoTo app, that you need to pick up in 10 seconds or it will timeout. If you pick it up, it will call the callee. If this call times out then you will get the error message that is on the screenshot.