Forum Discussion

Shaunas's avatar
Shaunas
New Member
5 years ago

Sophos showing up as three seperate antivirus products

In the new antivirus section on LogMeIn Central is showing up as three distinct products and returning an error in the attached image. 
Is there a way to clear this error as Sophos uses both Windows Defender and HitmanPro Alert.  Do you know if there is a plan to add tracking to the status on this antivirus at some point as well? 

Thanks, 

 

Shaun. 

 

  • ddieckman's avatar
    ddieckman
    Active Contributor
    5 years ago

    Just to let you know, we are seeing this same behavior but with LMI AV. It seems whatever LMI component looks for all AV on the system and sees Windows Defender as an installed AV. So, even though you are only using one AV, it counts Windows Defender as an installed AV so it says you have redundant anti-virus.

     

    It's annoying but it doesn't affect the software from doing its job. That's about all you can hope for from LogMeIn support. Asking support to fix it won't get you anywhere.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Thanks for bringing this up.  I will share the messaging with our team for a full review.

      • ddieckman's avatar
        ddieckman
        Active Contributor
        5 years ago

        Thank you for that. I do truly appreciate it. We've had this happen for some time now and each time we brought it to support the answer was lackluster.

         

        if it helps, I have attached a screenshot of what it looks like on about 50% of our machines. ~200 or so