Forum Discussion

Shaunas's avatar
Shaunas
New Member
5 years ago

Sophos showing up as three seperate antivirus products

In the new antivirus section on LogMeIn Central is showing up as three distinct products and returning an error in the attached image.  Is there a way to clear this error as Sophos uses both Windows...
AshC's avatar
AshC
Retired GoTo Contributor

Thanks for bringing this up.  I will share the messaging with our team for a full review.

ddieckman's avatar
ddieckman
Active Contributor
5 years ago

Thank you for that. I do truly appreciate it. We've had this happen for some time now and each time we brought it to support the answer was lackluster.

 

if it helps, I have attached a screenshot of what it looks like on about 50% of our machines. ~200 or so

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Can you please confirm some of the affected OS and LMI Host software versions installed from the affected machines?

    • ddieckman's avatar
      ddieckman
      Active Contributor
      5 years ago

      All devices are Windows 10. Mostly Build 1909, some 2004.

       

      All LMI host are on the newest build: Version 13774.