Adding features that may be helpful
Developers-- in GoTo Webinar, it would be really beneficial to allow Handouts to be sent out in a similar way as polls. In the current ap. a handout is available as soon as a person logs in. If there is a special or anything free to attendees, they will be able to grab iit as soon as they log in. There is no incentive to stay for the entire program. They can come in, grab the free stuff and leave. If you made handouts like polls, they could be release whenever the organizer wanted to. At the very least make it an option of rleasing as soon as attndees arrive, or at the end. OR allow for an attachement (like a pdf) to be added to the followup email to attendees (like the videos) without having to host the file and use a URL in the download for them to do on their own. OR allow for other file formats to be included in Polls. OE allow for files to be attached in Suerveys, since they are sent after the webinar. The other request I would make is to allow for custom certificates. Current model only allows for application generated certificates. I get the individual name attachemnet, but being able to add something with more flair and style would be nice. You should be able to add pdfs to the certiciate thing much the same as you add videos to the library. Hope you can make some of these changes for the next release. Thanks!
Is there a way to escalate Support Requests?
Our organization has opened multiple tickets related to team members getting kicked out of the queue without signing out and having massive call quality issues. We have completed the same recommendations multiple times and are continuing to have these issues. Is there a way we can get someone to actually work through troubleshooting with us or possibly get our existing tickets escalated to a team that can help?
Identify which number I'm texting from
We have a handful of phone numbers that we utilize in our office that clients call/text in to. From the desktop, it's impossible to see which number I'm starting a new conversation from. It's only once the convo is started, I can choose which number to message from. And I cannot see which number clients are texting into. What if I respond from the wrong number?