Allow User Groups to be assign permission to device groups
Hi All, I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group. The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment. For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve. Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B
Call Recording
I hope this is the right area for suggestions. I would like to be able to have the ability to set up automatic call recording on specific numbers or dial plans rather than having it be an all or nothing kind of thing. We have certain areas, i.e our water billing department, that could benefit from the recordings, but other staff might not have any need for recordings, and we might have some areas where we absolutely shouldn't be recording. I'd rather not have to have the billing department have to plug in flash drives or manually hit a button to record a call, so the automatic recording would work well for them, just not for everyone.
