smccallisterActive Contributor9 months agoStatus: NewI would like to be able to automate some things when a ticket comes in.One example of this would be when a ticket comes in automatically assigning a category or automatically deleting it based on certain criteria.
Related ContentAutomated Update Block for LogMeIn Calling CardTicket Status "Blocked" ?Template configuration / forms / parent-child tickets /Automated certificates lack information and needs improved designThe ability to delete multiple tickets in the helpdesk