Forum Discussion

BruceCole's avatar
BruceCole
New Contributor
6 years ago

LogMeIn will not connect and is still running

this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10

Problem
Question
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Bruce,

    Have you ever connected successfully before?

    Have you tried rebooting the affected PC and then connecting again?

     

    • Mohanraj's avatar
      Mohanraj
      New Member
      6 years ago

      Hi ,

       

      The same issue for me too. The user is waiting for the technician to connect and the console could not connect to the user PC.

      The issue started from 2 days before.

      Tired with 3 different windows 10 PC  with 3 different network, all have same issues.

      Also raised it with Logmein support, the response was to Whitelist the Logmein sites and service in Firewall

      In this case i dont have a firewall and using the logmein rescue for more than 3years in the same PC harware and network.

      • sv5's avatar
        sv5
        GoTo Contributor
        6 years ago

        Hello!

        Could you provide some additional information?
        Do you experience it with all of your technicians, if so, do they have win 10?
        What is the impacted OS version numbers?
        What is the TC version number? Do they use Desktop TC or browser based TC?
        What kind of applet do you use when experience this issue? Unattended, Instant Chat, Generic Applet?

        Thanks