Forum Discussion

BruceCole's avatar
BruceCole
New Contributor
6 years ago

LogMeIn will not connect and is still running

this is the screenshot of what I get after I receive the 6 digit code. It takes longer to connect to the session. I am using a desktop Dell computer running Windows 10
Problem
Question
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hi Bruce,

Have you ever connected successfully before?

Have you tried rebooting the affected PC and then connecting again?

 

  • Mohanraj's avatar
    Mohanraj
    New Member
    6 years ago

    Hi ,

     

    The same issue for me too. The user is waiting for the technician to connect and the console could not connect to the user PC.

    The issue started from 2 days before.

    Tired with 3 different windows 10 PC  with 3 different network, all have same issues.

    Also raised it with Logmein support, the response was to Whitelist the Logmein sites and service in Firewall

    In this case i dont have a firewall and using the logmein rescue for more than 3years in the same PC harware and network.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Mohanraj  I think it would be best to call directly into Customer Support so that we may fully document the problem environment.  There is certainly not enough detail via email support for us to diagnose a new problem such as this.

      • BruceCole's avatar
        BruceCole
        New Contributor
        6 years ago

        Mohanraj - what is your best phone number to reach you? Please send to bcole@plumcom.ca if that's easier.

        thank you

        Bruce

    • sv5's avatar
      sv5
      GoTo Contributor
      6 years ago

      Hello!

      Could you provide some additional information?
      Do you experience it with all of your technicians, if so, do they have win 10?
      What is the impacted OS version numbers?
      What is the TC version number? Do they use Desktop TC or browser based TC?
      What kind of applet do you use when experience this issue? Unattended, Instant Chat, Generic Applet?

      Thanks

      • BruceCole's avatar
        BruceCole
        New Contributor
        6 years ago

        Yes, several Microsoft techs tried to use it over a period of a week.

        I'm using Windows 10 desktop. 

        is this the info you need:

            Device Settings:

        Product ID: 0031-20471-20000-AA681

        System type: 64-bit operating system, x64 based processor

        Windows specs:

        Windows 10 Pro

        Version 1809

        Installed 2019-01-10

        OS Build: 17763.437