Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. The issue began with the update.
Hi Anon127206 ,
Sorry to hear about the LogMeIn behavior there.
Have you already gone through the basic troubleshooting of rebooting the host Mac, and/or re-installing the endpoint software?
Has there been a solution to this??? I haven't been able to use my computer since the OS upgrade a @#$!@#$ing YEAR ago. Logmein is up to date on both of my computers. the agent is able to record the screen. Any fixes????
Same problem. I login from other Mac and see only Menu Bar and wallpaper. Everything in security settings LogMeIn related is checked. Logmein App re-installed.
Coocker Does the affected Mac host have a display attached to the hard drive there? If you've already performed a re-install then you may need to reach out to Customer Support when you have physical access to the machine: https://support.logmeininc.com/pro/help/how-do-i-contact-support
Same here, but on Mac! I've already contacted customer support, re-installed, and still issues. I've even tried on multiple OS' from Windows, macOS Big Sur, macOS Catalina, and iOS.
The re-install is temporary and works initially, but you are back to just the desktop and menu bar as the day goes on. My only option now is to downgrade my iMac back to macOS Catalina and hope that fixes the issues.
hello,
just installed logmein pro on mac pro 11.5.2
when I connect from another mac using the logmein client, I just get a desktop with no icons or apps.
how can I get this client to work correctly?
This is undocumented, and I was pulling my hair out - doesn't work with Windows talking to Mac either lately. But I fixed it inadvertently today when installing Zoom on that computer.
In System Preferences, Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording". After that I could see the full desktop.
Environment: M1 Mac Mini, macOS Big Sur host ; Windows 10 client.
I have checked this.
the LMUI agent is on SCREEN RECORDING and it is checked.
Still, no luck.
any help here? otherwise I will have to change to another remote desktop service.
same thing's been happening to me after an upgrade to big sur. i'm logging in from another mac. blah.
Thanks for your patience everyone, we are working to determine the cause of this now. As soon as I have more info I'll update this Community thread.
After years of no issues, I've lost keyboard & mouse control when I log in to a Mac mini (Catalina 10.15.7) from MacBook Air (Big Sur 11.6.4). When I access a Windows 7Pro machine from the notebook, it shows for a nanosecond, and then the PC crashes.
The Mac Mini and the MacBook both can fully access another Mini running Yosemite 10.10.5
I've rebooted, re-selected the files from Privacy, and re-installed Logmein with no change in results.
Next Step?
Hi All!
The reason of that only the desktop wallpaper and menu bar is visible is that the LMIGUIAgent.app (the component that is responsible to record the screen) does not have effective Screen Recording permission in System Preferences -> Security & Privacy -> Privacy. The check box might be checked but due to a situation unhandled properly (by the OS) the previously granted permission is lost when some action/events happen (like fast user switching).
We identified the cause of the problem, implemented the fix and plan to release it soon.
