Forum Discussion

Anon127206's avatar
Anon127206
Visitor
4 years ago

Mac host only showing desktop wallpaper and menu bar

Mac has just received a new update (to Big Sur) I log in with Windows 10 and all I see is desktop wallpaper and menu bar. I've checked the security settings, everything LogMeIn related is checked. Th...
Problem
AshC's avatar
AshC
Retired GoTo Contributor

Thanks for your patience everyone, we are working to determine the cause of this now.  As soon as I have more info I'll update this Community thread. 

DebbiL's avatar
DebbiL
New Member
3 years ago

After years of no issues, I've lost keyboard & mouse control when I log in to a Mac mini (Catalina 10.15.7) from MacBook Air (Big Sur 11.6.4). When I access a Windows 7Pro machine from the notebook, it shows for a nanosecond, and then the PC crashes.

 

The Mac Mini and the MacBook both can fully access another Mini running Yosemite 10.10.5

 

I've rebooted, re-selected the files from Privacy, and re-installed Logmein with no change in results.

 

Next Step?

 

 

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    DebbiL 

     

    Regarding the problem Mac host, can you please make sure that LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app are all allowed within Privacy / Accessibility settings? 

     

    With the problem Windows 7 machine, this might be a resource problem with the OS vs. endpoint needs.  In this case we may want to check the Windows + LMI event logs to confirm.  Feel free to give us a call when you have direct access to these hosts to troubleshoot. 

     

    • Jimz18's avatar
      Jimz18
      Active Contributor
      3 years ago

      After adding all 3 to Privacy / Accessibility settings, This  is STILL not working!

      • GlennD's avatar
        GlennD
        GoTo Manager
        3 years ago

        Hi Jimz18 

         

        Sorry for the frustration. After updating the Privacy and Security rules did you restart the session? Often with the new Mac Privacy settings changes will not take effect until you quit and start a new session.