Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
5 years ago

Webcast Attendees' screens going dark after next presenter

We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people.   There are two ...
Problem
  • AshC's avatar
    AshC
    4 years ago

    This issue should now be resolved in webcast webinars.  Please let us know if you see it recur again. 

geoffwebinar's avatar
geoffwebinar
New Contributor

LogMeIn support has confirmed that this is a bug that has been present for many months. My solution is to recreate all 120 webinars in Standard mode. Support is then assisting me with copying all registrants from the webcast mode to the standard mode of the same webinar. Lots of work, and I'm back to the 1,000 viewer limit.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

  I'm sorry to hear about that, and will investigate the cause further with our team. 

  • geoffwebinar's avatar
    geoffwebinar
    New Contributor
    4 years ago

    AshC  - thanks so much, I look forward to the resolution.