This issue should now be resolved in webcast webinars. Please let us know if you see it recur again.
Hi Fran,
You mentioned that Attendees are clicking the GoTo icon in their task bar, so I'm guessing these are standard webinars, and not webcast webinars?
What are the exact steps staff are using, from launching videos / polls to transferring the presenter role over to you again?
No, these are webcasts. Obviously, I assumed they could click on the flower and forgot webcast participants don't have that that functionality.
So, it continues. Yesterday we had 25 people complain that they still saw the "waiting for the present" screen long after I took the controls AND reported that their screens went black after I took over as the presenter. Today I had as many complaints.
What is going on? No one has ever complained about this before? This is a new issue?
Can someone at GTW/LGM look at the log files and/or the data about the participants to see if there is some kind of common thread amongst the people who report the problems (usually in the questions pane, and sometime by email after the session?) I can't go on like this.
We only produce webcasts. Is there some way
AshC Any more information about this issue? It is getting worse. So many compliants.
We're definitely interested to learn more about this problem, Fran. Unfortunately we've been unable to recreate the experience you described ourselves. If this typically happens after you launch a Poll or Video, have you tried changing presenters to see if it triggers the viewer window for those affected attendees?
