Forum Discussion

Fran_Simon's avatar
Fran_Simon
Valued Contributor
3 years ago

Very old edits to survey problem continues

I see there was a thread back in 2019 about problems with surveys not saving edits to the questions. That problem is still around on some computers and not others. In addition, we prefer a 1 to 5 rat...
Problem
  • KateG's avatar
    KateG
    3 years ago

    Thanks Fran_Simon, if the webinar being copied was scheduled back when this issue was happening, that may be why they are seeing old edits and rating scales in the copies. Unfortunately the fix is to schedule a new webinar and use that as a template going forward. We will continue to try are recreate the issue as well and escalate it if we are successful, but for now could they try scheduling a new webinar instead of copying an old one. 

Fran_Simon's avatar
Fran_Simon
Valued Contributor

The webinars are copied.  They are Webcasts. Not sure what you are asking about triggers. They are opened at the end of webinars and through the link in the follow up email. 

KateG's avatar
KateG
GoTo Moderator
3 years ago

Thanks Fran_Simon, if the webinar being copied was scheduled back when this issue was happening, that may be why they are seeing old edits and rating scales in the copies. Unfortunately the fix is to schedule a new webinar and use that as a template going forward. We will continue to try are recreate the issue as well and escalate it if we are successful, but for now could they try scheduling a new webinar instead of copying an old one.