Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I'm afraid we do not offer phone reports for any of the GoTo services at this time, as the audio data can be complex and/or inaccurate at times. I'm sorry if this inconveniences you in any way.
This should be a high-priority feature add. Many of our members are on the road a lot and cannot get to a computer or use the mobile app (assuming mobile app users are logged?). Adding this feature allows us to accurately know who's participating and increases the options are members have to attend.
Hi Kelly,
I'm sorry no, not at this time. We do not capture or report on the phone numbers used by webinar attendees. Have you had many attendees report that they are unable to access our website due to security settings at their work?
Hi Kyle,
I apologize, at this time GoToWebinar Organizers do not have a 'phone-only' or 'dial-in' report available. If a user does not connect during the live webinar, then they will appear as absent on the live webinar report.
@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).
Hi Kyle,
They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.
Is there a way to prevent these "silent listeners" from lurking in the background?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
When i check the joing stats after a webinar, i am finding that those users who logged in by telephone are not shown. How do i fix that?
Thanks.
Hi Heather, sorry for the frustration.
With GoToWebinar only Panelists and Organizers are able to dial in unmuted, so this particular attendee must have been invited as one of those roles. Unfortunately, if a someone in either of these roles dials in and does not enter their individual PIN, it will not be possible to mute them via our software.
Hi Sequoia,
Please take a look at this support article about managing unidentified callers. This currently only applies to GoToMeeting and unfortunately not GoToWebinar.
Essentially, if a person only dials in, the system does not know who they are either as there is no connection to an endpoint software where a name would have been entered. In GoToMeeting, you can see unidentified callers and rename them if you find out who they are, but that functionality is not in GoToWebinar at this time. The best practice would be to encourage attendees to join from either a computer or one of the mobile apps so that they are able to input their information.
Thanks,
Adrian
