Forum Discussion

SDenis_2's avatar
SDenis_2
Active Contributor
8 months ago

Reminder Notifications

I just received an email from a webinar that I registered for that will start 1 week from today.  I am not sure if our own webinars have this feature turned on.  I looked at the settings and I do not...
  • KateG's avatar
    KateG
    8 months ago

    SDenis_2 the screenshot references the disclaimer that can be added to emails, I turned it on mine so you can see it more clearly. 

     

    You want to click on the  box below "Reminder Email" if it's a new event you should see the option to have an email sent or not. If it's an on-demand webinar, you will not have the option to send a reminder email. 

     

    Do you see that option? 

     

SDenis_2's avatar
SDenis_2
Active Contributor

I spoke to my IT department, which actually "turned on" the email notification for our use. However, when I go into the settings and "turn on" the slider, it turns back off as soon as I close out of the application. What do I need to do to get it to stay on? Here is what I see:

 

 

KateG's avatar
KateG
GoTo Moderator
8 months ago

SDenis_2 the screenshot references the disclaimer that can be added to emails, I turned it on mine so you can see it more clearly. 

 

You want to click on the  box below "Reminder Email" if it's a new event you should see the option to have an email sent or not. If it's an on-demand webinar, you will not have the option to send a reminder email. 

 

Do you see that option? 

 

  • SDenis_2's avatar
    SDenis_2
    Active Contributor
    8 months ago

    KateG,

     

    Thank you for the response.  I had to try it a couple of times, but I finally got the toggle to stay in the "On" position. I have checked it several times since this morning, and it seems to be working fine now.  I am not sure what I did to get it to stay in the on position, but it worked, so it appears to be working fine.  Thank you again for the assistance.