Forum Discussion

hartman_fvtc's avatar
hartman_fvtc
Active Contributor
4 years ago

Registration Report "failed to generate"

We are attempting to download a registration report for an upcoming webinar. We have done this countless times so we are very familiar with the process. Starting today, we are receiving a report "fai...
  • hartman_fvtc's avatar
    hartman_fvtc
    4 years ago

    It was just for this event but we waited 24 hours and then it worked.

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

hartman_fvtc  Do you know if this error presents itself for all registration reports, or just this one webinar? 

 

If it is just the one event, then Customer Support can help file a ticket to pull the data from our end. 

  • hartman_fvtc's avatar
    hartman_fvtc
    Active Contributor
    4 years ago

    It was just for this event but we waited 24 hours and then it worked.