Forum Discussion

krybarnold's avatar
krybarnold
Active Contributor
4 years ago

Registrant not showing up on attendee report

A registrant for one of our webinars swears up and down that they attended a webinar and submitted question(s) during the event, but the Attendee report and the Q&A report do not show the registrat as having attended at all or asked any questions.  Is there any other way I can research their attendance? Anyone I can reach out to in supoport to research?

 

thanks!

Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi krybarnold 

    Do you know if the affected attendee was on a mobile device, using the desktop app, or the web app when they were in attendance?