Forum Discussion

SoniaDW's avatar
SoniaDW
Active Contributor
5 years ago

Polls not showing on recorded video

During the session there was no issue while launching poll questions. In the video recording of the webinar (saved in GoTo Library) not even one of the 20 polls launched is visible.   Why?   Tha...
Problem
  • GlennD's avatar
    GlennD
    4 years ago

    Hi SoniaDW 

     

    We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.

     

     

SoniaDW's avatar
SoniaDW
Active Contributor
Thanks for your reply!
GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi SoniaDW 

 

We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.

 

 

  • AllforOnePL's avatar
    AllforOnePL
    Active Contributor
    3 months ago

    Hi 

    do we have solution to this problem? Polls still don't appear in recordings. Even when launched by organizer 😞

    Best!

    Ola

    • KateG's avatar
      KateG
      GoTo Moderator
      3 months ago

      HI AllforOnePL , can you confirm if you are using the new GoTo experience or classic? 

      Thanks

      • AllforOnePL's avatar
        AllforOnePL
        Active Contributor
        3 months ago

        Hi, I'm using the new  one - GoTo experience