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New Contributor

2 years ago

Only 1/4 of the screen is showing in my recording

This happened many times in the past, only 1/4 of the screen is showing in my recordings. Is there any way to prevent this from happening? It is very frustrating as we need our recordings for our abs...

dpcceinc

New Contributor

Yes it is like this the entire webinar.

KateG

GoTo Moderator

2 years ago

A local recording may be affecting the recording outcome. A local recording captures what is on the computer and could potentially be affected by computer hardware vs cloud recordings that capture the screen sharing.

Could you let me know:

Were both recordings made on the same computer?
What type of computer/OS was used?

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Only 1/4 of the screen is showing in my recording

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