Forum Discussion

marcobrera's avatar
marcobrera
Active Contributor
3 years ago

no more possible editing follow up emails (attendees nor absentees) of cloned webinars

Only 15 days ago I had been able to clone a webinar, and EDIT the copied text  of the follow – up mails for attendees and  absentees. Now I can no more. The link to edit these texts has “grey color”...
Problem
  • marcobrera's avatar
    marcobrera
    3 years ago

    AshC it clould be, copied from a third older.

     

    Well, in the future I will try cloning older webinars: if  follow up emails' texts cannot be editable I will create a new webinar. 

    But it's a crazy thing, a bad step-back. I hope that it could be  a no-voluntary code-error.

     

marcobrera's avatar
marcobrera
Active Contributor

Tnx for your reply.

Well the issue is present in cloned webinars (no virtual events)  held in 2022 but not in cloned webinars held in 2021. 
I checked it cloning  these two types of events.

                 

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

marcobrera  I wonder if that one was cloned from an even older one?  

 

While I know 'templates' are a highly requested feature suggestion, until we develop this capability you might be better off scheduling a brand new webinar to use for this purpose.  

 

If you'd like to investigate the error further, Customer Support can take the webinar ID to engineering for a background check.  

 

  • marcobrera's avatar
    marcobrera
    Active Contributor
    3 years ago

    AshC it clould be, copied from a third older.

     

    Well, in the future I will try cloning older webinars: if  follow up emails' texts cannot be editable I will create a new webinar. 

    But it's a crazy thing, a bad step-back. I hope that it could be  a no-voluntary code-error.