Forum Discussion

marcobrera's avatar
marcobrera
Active Contributor
3 years ago

no more possible editing follow up emails (attendees nor absentees) of cloned webinars

Only 15 days ago I had been able to clone a webinar, and EDIT the copied text  of the follow – up mails for attendees and  absentees. Now I can no more. The link to edit these texts has “grey color”...
Problem
  • marcobrera's avatar
    marcobrera
    3 years ago

    AshC it clould be, copied from a third older.

     

    Well, in the future I will try cloning older webinars: if  follow up emails' texts cannot be editable I will create a new webinar. 

    But it's a crazy thing, a bad step-back. I hope that it could be  a no-voluntary code-error.

     

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hi marcobrera

I apologize for any confusion with your scheduled webinars. 

 

I just tested on my own account by copying a previous webinar scheduled (from 2021), and then editing the follow up emails on the scheduling page.  

 

Can you tell us what type of webinar you're scheduling?  

Was this webinar held sometime in the past year?  

 

  • marcobrera's avatar
    marcobrera
    Active Contributor
    3 years ago

    Tnx for your reply.

    Well the issue is present in cloned webinars (no virtual events)  held in 2022 but not in cloned webinars held in 2021. 
    I checked it cloning  these two types of events.

                     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      marcobrera  I wonder if that one was cloned from an even older one?  

       

      While I know 'templates' are a highly requested feature suggestion, until we develop this capability you might be better off scheduling a brand new webinar to use for this purpose.  

       

      If you'd like to investigate the error further, Customer Support can take the webinar ID to engineering for a background check.  

       

      • marcobrera's avatar
        marcobrera
        Active Contributor
        3 years ago

        AshC it clould be, copied from a third older.

         

        Well, in the future I will try cloning older webinars: if  follow up emails' texts cannot be editable I will create a new webinar. 

        But it's a crazy thing, a bad step-back. I hope that it could be  a no-voluntary code-error.