Forum Discussion

NilsP's avatar
NilsP
New Contributor
4 years ago

Missing IP in SPF-Record

Hello guys,

 

due to the fact that I was not able to get a contact to any technical expert from LogMeIn I would like to raise this here. 

The SPF-Record of logmein.com is incorrect. This is the SPF-Record of em5984.logmein.com at 06/17/2021 6:45 UTC:

v=spf1 ip4:167.89.58.180 ip4:168.245.49.54 ip4:149.72.155.253 -all

 But mails are also sent by 149.72.66.116 which results in the mails being rejected.

Could you pls have a look on that?

Best regards.

Problem
  • GlennD's avatar
    GlennD
    4 years ago

    Hi NilsP ,

     

    GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi NilsP 

    Sorry about the support problem.  Which phone number did you try to dial for Customer Support? 

    • NilsP's avatar
      NilsP
      New Contributor
      4 years ago

      Hello AshC 

      unfortunally I was not able to find any other phone number than the one from the sales team and I didn't try to contact them with this technical problem. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi NilsP ,

         

        GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.