garybravo In that case I would recommend giving our toll-free support a call so they can host a test webinar with you to see what is happening on your home computer.
Hi garybravo, welcome to the community.
When you join a GoToWebinar for the first time (or on a new computer), it will check to see if the desktop software is installed already and install it for you before you're connected to the webinar. Then the next time you join a webinar it will see the software and launch it automatically.
Thank you GlennD,
Am I right in saying, the app I install is the GoTo Opener as below screenshot? Or is there an app that I can't find called GoTo Webinar?
And then when wanting to join a webinar, will this then be what we used to call GoTo Webinar?
Asking as after I joined the Webinar this morning, whilst on the webinar in a chrome tab, with it running, I tried downloading and launching what I thought was the app and kept opening successive chrome tabs even though had ticked the box for the desktop app. Maybe it recognised was already on the webinar on web, that it just kept opening further tabs.
What I did notice, that after downloading what I thought was the app, it kept disappearing from my downloads folder?
Hopefully what I have downloaded now at the screenshot below the first is correct. I don't see anywhere that says GoTo Webinar?
Many thanks for your help
Gary
The GoTo Opener is the app that checks for and installs the desktop software when you join a webinar. It also launches the desktop software whenever you join a webinar in the future, so you should be set and ready to go for any webinars you have registered for.
Hi Glenn,
Thank you for your help thus far.
I had a webinar I needed attend this morning, I did as you said, clicked the link and still opened in a Chrome tab unfortunately despite having the GoTo Opener app installed.
Something I have done or am doing wrong.
I forwarded the webinar event to my work laptop email and was able to join the webinar on an app it downloaded and installed.
No joy at home, where I watch most, keeps opening in a Chrome tab.
As I say, something is wrong or something I am doing.
I have another webinar to attend at 12 noon tomorrow and will be wfh.
Thank you
Gary
garybravo In that case I would recommend giving our toll-free support a call so they can host a test webinar with you to see what is happening on your home computer.
