Forum Discussion

Active Contributor

3 years ago

Dashboard breakdown

At dashboard.gotowebinar.com, receive "We are experienced a breakdown. Please refresh your page or comeback at a later time" error.

From my region, and using Google DNS, and root DNS, unable to resolve analytics.gotowebinar.com and global.gotowebinar.com IP addresses.

https://mxtoolbox.com/SuperTool.aspx

Dashboard.gotowebinar.com’s IP address is correctly maintained.

Analystics.gotowebinar.com’s IP address is incorrectly maintained. Note the white cross for status.

Global.gotowebinar.com’s IP address is incorrectly maintained. Note the white cross for status.

14:39:15.09 | C:\Users\lim.yewhan>nslookup global.gotowebinar.com
Server: aafdc01.aafmal.local
Address: 131.7.10.105

Non-authoritative answer:
DNS request timed out.
timeout was 2 seconds.
Name: global.gotowebinar.com

LimYewHan
3 years ago
Hi AshC

Dashboard breakdown seems resolved.
Now, I am able to load dashboard.gotowebinar.com page using corporate network.
Resolved by setting my internet-service-provider's domain-name-service server, as the top most Forwarders, for my company's domain, in domain-name-server manager.
No idea, why issue occurs when Google DNS server, was set as the top most Forwarder.

AshC
Retired GoTo Contributor
3 years ago
Hi LimYewHan

Where are you located?

Does your country have it's own firewall that may be restricting traffic to GoTo servers?
- LimYewHan
  Active Contributor
  3 years ago
  Hi AshC
  
  Dashboard breakdown seems resolved.
  Now, I am able to load dashboard.gotowebinar.com page using corporate network.
  Resolved by setting my internet-service-provider's domain-name-service server, as the top most Forwarders, for my company's domain, in domain-name-server manager.
  No idea, why issue occurs when Google DNS server, was set as the top most Forwarder.
- LimYewHan
  Active Contributor
  3 years ago
  Hi AshC
  I am located in Malaysia.
  My country does have firewall.