Forum Discussion

ITINFO's avatar
ITINFO
Active Contributor
5 years ago

Can`t find recordings from a webinar , that was yesterday on 7-th of October

Is it possible to find out were there any problems on 7 oct. regarding online records saving?

If it was  accidentally  deleted , is it possible to restore it and can anabody tell if it was really deleted or there were some software problems?

What limations  there are to video library on Pro Plan - subcription? Quantity of records or space required /leight of each record. How many recordings can we store in video library?

 

 

Problem
  • AshC's avatar
    AshC
    5 years ago

    ITINFO  There are currently no cloud recording limits or service disruptions.  If a cloud recording attempt is disrupted while in session, then the default behavior is to send that file to your local HD instead.  In this case you can search your local documents folder for the webinar title to locate the backup recording.  I'm afraid we do not keep any extra copies ourselves for various privacy concerns. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    ITINFO  There are currently no cloud recording limits or service disruptions.  If a cloud recording attempt is disrupted while in session, then the default behavior is to send that file to your local HD instead.  In this case you can search your local documents folder for the webinar title to locate the backup recording.  I'm afraid we do not keep any extra copies ourselves for various privacy concerns.