Forum Discussion

EyeOn's avatar
EyeOn
New Contributor
5 years ago

Cannot register using Internet Explorer 11

Hi Everyone,   Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it ...
  • AshC's avatar
    AshC
    4 years ago

    I'm sorry we have no remaining support for Internet Explorer web browsers.  There may be odd behavior if IE is used for scheduling, registering, or joining webinars that we cannot predict due to lack of testing and support from Microsoft.  The browser MS continues to update will be Edge for Windows (this is based upon a Chrome framework and is free to download). 

     

     

     

EyeOn's avatar
EyeOn
New Contributor

AshC ,

 

Thanks for your reply.

 

Yes, the issue appears using a regular GoToWebinar registration link. Yes, I've checked it with several different laptops: the issue persists while using Internet Explorer 11, however the same link works normally with other browsers. The page is just loading endlessly as shown on the attached picture.

 

GlennD's avatar
GlennD
GoTo Manager
5 years ago

Hi,

 

I just tested a regular webinar registration link with IE 11 (v11.1016.18362.0), on Windows 10 and was able to register successfully. The issue may be related to a security setting in IE11, are you using Windows 10 or an older version?

 

With Microsoft announcing that they will stop support IE11 next year support will begin to be phased out and users should start to about Edge or another web browser.

 

  • EyeOn's avatar
    EyeOn
    New Contributor
    5 years ago

    Unfortunately, there are numerous companies that use IE 11 as their default browser and their security policy doesn't allow employees to use any other browser or even update it to a newer version. I personally was testing it with Windows 10, but I know for sure that some companies are still using Windows 8.1 and other OS's. Just switching browser and/or OS is not a solution in this case.

    • BDock's avatar
      BDock
      New Member
      5 years ago

      We've started observing this behavior as well. Accessing https://attendee.gotowebinar.com/register/1234567 links in IE result in spinning blue circle as the OPs screenshot indicates. Regardless of site/security zone, compatibility mode, etc. Works fine in other browsers.

       

      Most are using the recommended/default Edge, but still getting folks reporting inability to access the links who've set IE as default.

       

      This exact behavior is exhibited on my own personal PC at home running a much newer version of Windows with nary any similarities to my work PC. Seems something was changed on the LogMeIn side as that would eliminate this as an organizational setting/network restriction. 

       

      Not sure what's new but looking into forcing the registration URLs to load in Edge to solve the organization need but wouldn't mind seeing this looking info further from LogMeIn side.

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        5 years ago

        Same issue here.

         

        We have state government employees using old Windows laptops, and they are allowed to use ONLY Internet Explorer for web browsing.

         

        It might be an issue when the webinar registration link is sent to a government email address though Outlook, and then they try to open that link in IE.

         

        This seems clustered right now to a particular state agency, though several have been invited.  This agency might just have older computers that lack the Edge.

         

        I am telling them to wait until the beginning of the webinar, go to GoToWebinar.com and enter the webinar ID I gave them.  I hope that works.